| Time | Reason | Outcome |
|---|---|---|
| 9:14a | Wellness exam | Booked |
| 11:02a | Emergency — limping dog | Escalated |
| 2:40p | Pricing question | FAQ answered |
| + 42 more | — | today |
612 calls answered with zero missed, 287 turned directly into booked appointments, and 198 after-hours calls that used to go to voicemail are now handled live.
Every call is caught — now make sure every visit becomes a review. Add Review Machine to request one automatically after each appointment.