Willowbrook Veterinary

McKinney, TX · willowbrookvet.com · onboarded May 18, 2026 · day 90

Satisfaction Pulse Health Score

Out of 100 · "Excellent"

▲ +14 since onboarding

This Month at a Glance

SURVEYS SENT

410

post-visit, automatic

RESPONSE RATE

52%

▲ +9 pts

AVG CSAT SCORE

9.1/10

▲ from 7.8

DETRACTORS FLAGGED

resolved within 24h

PROMOTERS

198

asked for reviews

NPS

+64

▲ from +31

CSAT score & survey volume · last 6 months

ResponsesCSAT (scaled)

MarAprMayJunJulAug

What the system did for you

Live activity log

Today · Fri Aug 15

•

Post-visit survey sent after 14 appointments2-question, 20-second survey

Survey

•

Low score flagged — front desk wait timeowner notified, follow-up call made same day

Detractor

Thu Aug 14

•

9 promoters identified and asked for a review5 posted five-star reviews within hours

Promoter

Sentiment breakdown

Promoters (9-10)

68%

Passives (7-8)

24%

Detractors (0-6)

Monthly Report & Strategy

NPS more than doubled from +31 to +64, and detractors are being caught and resolved within 24 hours instead of turning into public complaints.

Add to Your Subscription

You know exactly who's happy — now capture it publicly. Add Review Machine to auto-request reviews from every promoter.

Nouman Sadiq · Systems on Autopilot · nouman@noumansadiq.com · +1 (929) 939-4060
This is a live, view-only client dashboard. Updates automatically as work happens. · Demo mockup with placeholder data.