Refund Policy

This Refund Policy covers all payments made to Nouman Sadiq through the Paddle checkout at pay.noumansadiq.com, or via any invoice we issue directly. It sits alongside our Terms of Service.

A 25% deposit reserves your place in the build queue and pays for the requirements call and preliminary scoping work.

The deposit is fully refundable if, at the end of the requirements call, either of us determines this isn't the right fit — no questions asked, no cost, no explanation required from either side. A refund request in that window is honoured within 5 business days from the date we agree the project won't proceed. Refunds are issued back to the original payment method via Paddle.

Once a written scope is agreed and build work has begun, the deposit is credited in full toward the project rather than refunded. See Section 4 for what happens if the project is cancelled after that point.

The optional expedite fee jumps the build queue and is treated the same way as the deposit for refund purposes: fully refundable if we don't proceed after the requirements call, credited toward the project if we do.

After written scope is agreed, remaining payments are structured as milestones (typically two to three payments, named explicitly in the scope document). Once a milestone is paid and the work covered by that milestone has been delivered, it is non-refundable — the deliverable is yours to keep and use.

If a project is cancelled by either party mid-milestone, work performed up to the cancellation date is invoiced pro-rata against the milestone amount, and any remaining balance is refunded within 10 business days.

Monthly hosting and maintenance subscriptions can be cancelled at any time by written request to info@noumansadiq.com. Service continues through the end of the current billing cycle; the paid portion of that cycle is non-refundable, but no further charges are taken.

Annual prepayments taken with the standing 15% annual discount can be refunded on a pro-rata basis for full unused months.

If a delivered system materially fails to meet the written scope agreed at the requirements stage, and we cannot fix the defect within a reasonable window (typically 14 days from written notice), you are entitled to a refund of the milestone payment(s) covering the faulty deliverable.

This right is separate from and additional to any consumer protection rights you may have under the law of your country of residence.

Email info@noumansadiq.com or message on WhatsApp at +1 (929) 939-4060. Include the transaction id from your Paddle receipt if available. We acknowledge every refund request within 2 business days.

Approved refunds are returned to the original payment method via Paddle. Delivery time to your account depends on your card issuer or PayPal and typically takes 3–10 business days.

If you have a concern about a charge, please contact us directly first — most issues can be resolved within a day. Initiating a chargeback through your bank without first attempting to resolve the issue with us may lead to complications with Paddle's account standing that we can't reverse and may end our ability to serve you further.