Live Demo · HVAC

Coolflow HVAC — Dispatch & Booking System

Every inbound call gets booked or dispatched automatically — urgent no-cool calls in July never wait for a callback.

Every figure in this console is sample data, shown to demonstrate the interface. It is not real client data and not a performance claim.

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The problem

Coolflow HVAC was losing no-cool emergencies to a 40-minute callback window.

In peak summer, calls came in faster than the office could return them, and a customer with no AC wasn't going to wait 40 minutes to hear back.

Twelve missed calls a week meant twelve customers calling a competitor instead. This system dispatches urgent jobs in minutes and lets routine maintenance book itself online.

Before

Average response time to an inbound call was 40+ minutes
12 missed calls a week, mostly during peak heat
No way to tell an emergency no-cool call apart from a routine tune-up
Maintenance bookings only happened during office hours

After

Average response time down to 4 minutes
Missed calls at 0 — every call is captured and routed
Jobs are triaged by urgency the moment they come in
Bookings can be taken online at any hour, including after the office closes

Live system

Live Dashboard

Coolflow HVAC

Jobs dispatched today

+6 vs avg

4 min

Avg response time

was 40+ min

Missed calls

was 12/week

61%

Booked online

after-hours included

Dispatch

Coolflow HVAC — Dispatch Queue

R. Patel

No cool — AC not turning on

high

T. Nguyen

Annual maintenance

low

L. Brooks

Strange noise from unit

medium

D. Chavez

Thermostat replacement

low

Booking

Coolflow HVAC

Maintenance Visit

Also Possible

What else Coolflow HVAC could automate

Not built into this demo yet — shown so you can imagine the bigger system.

Seasonal Tune-Up Blaster

Auto-fills the slow season with maintenance-plan reminders.

Technician Route Optimizer

Sequences the day's jobs by location automatically.

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